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Shipping Policy
This is our shipping policy. To ensure you have a pleasant shopping experience, please read our shipping policy carefully and understand our shipping methods.
Distribution: We are happy to provide a simplified distribution process for your order. We don't charge any fees for any orders, and provide customers with the option to check the estimated freight at checkout to ensure free delivery.
Delivery method: We choose DHL, Fedex or other logistics services to send your package. We offer the option of delivery address when checking out. Please fill in the actual delivery address.
Processing time: After payment verification and authorization, it takes 1-3 days for your order to be processed and ready for delivery. You will receive a delivery notification email, which will inform you of the
Tracking number and the courier company we will use to deliver your order.
Delivery time: standard transportation usually takes 5-15 working days, and the delivery time will vary according to your delivery address and order quantity. This may change due to unforeseen circumstances such as weather conditions, carrier delays or other factors beyond our control. If there are any transportation problems with the order, we will inform the customer.
Order tracking: After the order is shipped, you will receive a tracking number by email to monitor your delivery status. You can use the provided order information to track your order directly on the carrier's website at any time.
Transportation problems: If you encounter any transportation problems, such as delay, package damage or lost items, please contact our customer service team as soon as possible. We will try to solve the problem in time.
Transportation time: The transportation time is an estimated time, which may vary due to external factors such as the selected transportation mode, transportation address, weather or carrier delay. We are not responsible for the delay caused by the carrier.
Delivery restriction: We don't deliver to P.O. box or APO/FPO address at present. Please provide a valid street address for delivery.
Order change: After placing an order and processing it, we can't guarantee the change of delivery address or delivery method. Please check your order carefully before completing the purchase.
Return and exchange: For information about return and exchange, please refer to our return policy. The goods must be returned to the address provided in the return instructions.
Contact us: If you have any questions or concerns about transportation, please contact our customer service team for help. We strive to provide all our customers with a good transportation experience. Your satisfaction is our primary task and our goal is to deliver your products efficiently and safely. Thank you for choosing us as your preferred product supplier.